We welcome new clients and patients to our practice. We know that you will be very happy with the care that we will provide your pet as well as our services and client support.
As a new client to our practice you can expect our full dedication to the health of your pet. When you arrive you will be greeted warmly as we check you in. We will do our best to make sure you are brought into an examination room as soon as we have one available. It is our goal is to make sure all of our clients and patients are seen on time, however there will be times when there are unexpected delays due to emergencies or because we are providing care for a patient that needs a little more time. Please accept our apologies should this ever occur, and understand that the same dedication and courtesy will be provided to your pet should they ever require it. We will of course ensure to minimize these delays as much as possible.
The process…
- Once you are checked in the reception staff or veterinary assistant will see you into the exam room and bring your pet back to the treatment room to be weighed.
- A veterinarian will see you next to gather a complete history, examine your pet, answer any questions or concerns you may have and plan further diagnostics or treatment as needed.
- Any recommended diagnostics tests (i.e. blood work) and certain treatments will be performed in the treatment room in the back for the safety and comfort of your pet.
- Once the consultation with the veterinarian is complete, you will go back to front reception where your billing and scheduling for any recommended follow ups will be handled by the receptionist, the veterinary assistant or a registered veterinary technician.
- Depending on the reason for your visit, you may expect a call from the registered veterinary technician a few days later to get an update on how your pet has been doing since their visit. Should there be any concerns at this point they may be answered by the technician or directed to the veterinarian.
We hope you enjoy our service and decide to make us the family veterinarian for any current or future furry family members.
